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New Technical Support Format

Beginning January 1, 2002, Hypernet Communications is proud to present the latest format for our technical support call center. In a continuing effort to evaluate and refine the most efficient manner in which to serve you, we are implementing a new, 'call back only' technical support format.

According to our study, we have determined that there is occasionally an extensive hold period for some clients. In order to allow you the freedom to continue your activities and eliminate these hold times, the new format will be as follows:

You will place your call as normal to the support extension by pressing 2 to access technical support at the Main Menu. Then press 2 again to request your call to be placed in a queue for call back. Of course, if you prefer, you may also choose the automated support messages to see if your Internet problem is listed there for immediate help. This will still be available to you by pressing 1 instead of 2 after accessing the technical support menu.
After hours, when you reach the queue at the tone, leave your name, preferred call back number and time, your username spelled out and a detailed message regarding your Internet issue. (for example; "I can't connect and the message says something about a bad password", or "my computer always disconnects me after I get my email", etc.)
You can then go about your activities with the assurance that a return call will be made to you as soon as possible, and certainly within the hour!

A detailed message from you outlining your problem will enable us to have a ready answer on-hand for you when we return your call, eliminating unnecessary hold time and freeing you from the drudgery of being tied to your phone.
Also, if you are in need of specific individuals or departments other than support, please continue to reach those extensions as usual.

Watch for more exciting new developments, services and formats to enhance your Internet experience. As always, we appreciate the opportunity to serve you!

Happy Holidays from Hypernet Operations

Kid-Made Wrapping Paper

Make every gift special with kid-made wrapping paper!

What you will need:
Roll of plain, white mailing paper (about $4.00 for 130 sq. ft.)
Christmas foam stamps (about $1.50 for a package of 9 at craft stores)
Tempera Paint
Red and green packing tape
Bows

Unroll a length of the paper and anchor with heavy objects.

Have your kids go to town decorating the paper with foam stamps and paint!

Let dry and wrap your gifts, sealing the wrapping with the colored tape.

Decorate with bows and watch your kids smile when they give the gift!

Easy Holiday Dessert Recipe

Seven-Layer Bars
Prep time: 10 minutes
Baking time: 30 minutes
Yield: 30 bars

This couldn't be simpler - seven ingredients layered on top of each other and baked. That's it!

1 stick (1/2 cup) unsalted butter or margarine
2 cups graham cracker crumbs*
1 package (12 oz) semisweet chocolate chips
1 package (12 oz) butterscotch chips
1 cup chopped pecans
1 cup shredded coconut
1 can (14 oz) condensed milk
*Crush graham crackers with a rolling pin (or place in a plastic bag and crush).

Preheat oven to 350 degrees. Melt butter in a small saucepan.

Pour melted butter into a 9 x 13-inch pan. Sprinkle on graham cracker crumbs and then layer in order chocolate chips, butterscotch chips, pecans, and coconut. Pour milk evenly on top and bake on the middle shelf of the oven for 30 minutes.

Remove from oven and let cool about 15 to 30 minutes before cutting into small bars.

Per Serving (1 bar): 210 calories, 12 g fat (5.5 g saturated), 100 mg sodium, 10 mg cholesterol

The Soldier's Night Before Christmas

'Twas the night before Christmas, he lived all alone,
In a one bedroom house made of plaster and stone.

I had come down the chimney with presents to give,
And to see just who in this home did live.

I looked all about, a strange sight I did see;
No tinsel, no presents, not even a tree.

No stocking by the fire, just boots filled with sand,
On the wall hung pictures of far distant lands.

With medals and badges, awards of all kinds,
A sober thought came through my mind.

For this house was different, so dark and dreary.
I knew I had found the home of a soldier, once I could see clearly.

I heard stories about them, I had to see more
So I walked down the hall and pushed open the door.

And there he lay sleeping, silent, alone,
Curled up on the floor iIn his one bedroom home.

His face was so gentle, his room in such disorder,
Not how I pictured a United States soldier.

Was this the hero of whom I'd just read?
Curled up in his poncho, a floor for his bed?

His head was clean shaven, his weathered face, tan.
I soon understood this was more than a man.

For I realized the families that I saw that night
Owed their lives to these men, who were willing to fight.

Soon 'round the world the children would play,
And grownups would celebrate a bright Christmas Day.

They all enjoyed freedom each month of the year
Because of the soldiers, like this one lying here.

I couldn't help wonder how many lay alone,
On a cold Christmas Eve, in a land far from home.

Just the very thought brought a tear to my eye.
I dropped to my knees and started to cry.

The soldier awakened and I heard a rough voice,
"Santa, don't cry, this life is my choice;

I fight for freedom, I don't ask for more,
My life is my God, my Country, my Corps."

With that he rolled over and drifted off into sleep.
I couldn't control it, I continued to weep.

I watched him for hours, so silent and still,
I noticed he shivered from the cold night's chill.

So I took off my jacket, the one made of red,
And I covered this soldier, from his toes to his head.

And I put on his T-shirt of gray and black
With an eagle and an Army patch embroidered on back.

And although it barely fit me, I began to swell with pride,
And for a shining moment, I was United States Army deep inside.

I didn't want to leave him on that cold, dark night
This Guardian of Honor so willing to fight.

Then the soldier rolled over, with a voice soft and pure,
Whispered, "Carry on, Santa, it's Christmas Day. All is secure."

One look at my watch and I knew he was right.
Merry Christmas, my friend, and to all a Good Night!

Written By: ~ Major Bruce W. Lovely, USAF ~ © 1993 Written for Christmas Eve 1993 while assigned to US Forces Korea. (Printed in the Fort Leavenworth Lamp, 1995

Merry Christmas from the staff at Hypernet!

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