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June 23, 2003
Dear HyperUSA,
I have always connected at 28.8kb and I was wondering
why I cannot connect any faster since I have a 56k modem?
Thanks,
Wahneta
Dear Wahneta,
Transfer speeds can vary depending on the circumstances.
Many things can cause speed issues like distance, phone line
quality, weather, and line noise. Even your modem plays
a part in how fast you connect. If you are using older
drivers (software that runs a piece of hardware) you
may connect at slower speeds. Even programs that run in the
background or that you may have installed manually may use up
bandwidth, causing you to slow down. Keep in mind this includes
Spyware and Adware programs.
Some people in older homes may have problems
connecting due to old wiring. The connectors on your phone line
can deteriorate causing reduced speeds and connection problems.
Your connection speed is also just the initial speed at which
your computer connects. Your modem will attempt to speed up
and slow down the connection to correct for errors and attempt
to give you the fastest speed possible with the least errors.
As you can see there are many many things that can cause
speed issues. In any case, you are always welcomed to call
us here at HyperUSA so that we may further troubleshoot
and possibly find a solution!
Thank You,
HyperUSA Support Team
May 27, 2003
Dear HyperUSA,
I am getting a tremendous amount of junk emails.
How do I go about changing my email address?
Sincerly,
Honey
Dear Honey,
Anyone here in the HyperUSA Tech Support Department can
request that your email be deleted, but it seems to me
that you may be experiencing the deaded "Junk Mail Blues!"
That's right, just about everyone goes
though this stage at least once. The symptoms are usually
as follows:
Strange emails from people you don't know, horrifying emails
with adult content, and various advertisments (that you never
requested) resulting in you taking extreme measures such as
requesting your ISP to delete your email address!
Sound farmiliar? This can be quite a hair raising situation!
I have just the diagnosis for you! Postini Junk Mail Filters!
Postini is an email filtering service we offer to our clients
depending on which account you have purchased.
You can adjust your email filters using the link below.
Adjust My Email Filters!
login.postini.com
You will have several options once logged in. Filter Catagories
range from Bulk Mail and Adult Content.
You can even add emails to your "Block Senders" list and finally
get rid of that one emailer you can't seem to shake. If you have
a certain email address that you cannot afford to get snagged by the
Postini System you can add it to your "Safe List". All
emails on this list will automatically be delivered to your
inbox account bypassing the Postini Filters!
If you think this is wonderful, the Postini Email Filtering
Service also offers Virus Detection for Free! Anything that
is sent to your @hyperusa.com email will be scanned for any
potential viruses. If something is found it will be detained
and quarantined. If you login to your Postini account you
may even be able to read the email that is infected safely from
Postini's website.
So, next time you catch the "Junk Mail Blues" don't dump
the email address, dump the junkies instead with your Postini
Junk Mail Filter!
Thank You,
HyperUSA Support Team
Please note: Depending on which account you have,
you can adjust your email filters. If you have the Malibu ($14.95)
or the Waikiki ($21.95) you are qualified to receive these
services. If you have the Daytona ($7.95), you do not
qualify for Postini Service. Upgrade your
account today to receive these great services!
Look for previous questions in our Ask A Tech Archive.
Do you have a question about your computer that you would like us to answer?
Send a email to askatech@staff.hyperusa.com
Note: Messages to this email address will not receive a response, other than the Ask A Tech Website. Please send all technical request to support@hyperusa.com
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